STRATEGY & CONSULTING
Vision, Mission & Values
Defining brand vision, mission, and core values
Positioning & Value Proposition
Positioning map, value promise, differentiators
Brand Diagnosis & Research
Brand diagnosis, stakeholder interviews, competitor analysis, STP & JTBD
Customer Journey Mapping
Customer journey mapping, touchpoints, pain points, opportunities
Smart Social Media Management
Goal-setting, channel strategy, channel identity
Content calendar, automation, approval workflows
Response policies, SLA times, escalation protocols
Integration of messages with CRM / sales funnel